Image or Brand

April 22, 2016
Posted by Jay Livingston

One word in today’s headlines seemed like a throwback to an earlier era: image.

It was in the 1960s that politicians, their handlers, and the people who write about them discovered image. The word carries the cynical implication that voters, like shoppers, respond to the surface image rather than the substance – the picture on the box rather than what’s inside.  A presidential campaign was based on the same thing as an advertising campaign – image.  You sold a candidate the same way you sold cigarettes, at least according to the title and book jacket of Joe McGinnis’s book.

 (That pack of Nixon’s should have carried the Surgeon General’s warning.) 

 
Then, sometime around 1980, image began to fade. In its place we now have brand. I went to Google N-grams and looked at the ratio of image to brand in both the corporate and the political realm. The pattern is nearly identical.

The ratio rises steeply from 1960 to 1980 – lots more talk about image, no increase in brand. Then the trend reverses. Sightings of image were still rising, but nowhere nearly as rapidly as brand, which doubled from 1980 to 2000 in politics and quadrupled in the corporate world.

Image sounds too deceptive and manipulative; you can change it quickly according to the needs of the moment. Brand implies permanence and substance (not to mention Marlboro-man-like rugged independence and integrity.) No wonder people in the biz prefer brand.

Decades ago, when my son was in grade school, I met another parent who worked in the general area of public relations. On seeing him at the next school function a few weeks later, I said, “Oh right, you work in corporate image-mongering.” I thought I said it jokingly, but he seemed offended. He was, I quickly learned, a brand consultant. Image bad; brand good.

In later communications, he also said that a company’s attempt to brand itself as something it’s not will inevitably fail.  The same thing supposedly goes for politics

“One thing you learn very quickly in political consulting is the fruitlessness of trying to get a candidate to change who he or she fundamentally is at their core,” said Republican strategist Whit Ayres, who did polling for Rubio’s presidential campaign before he dropped out of the race. “So, is the snide, insulting, misogynistic guy we’ve seen really who Donald Trump is? Or is it the disciplined, respectful, unifying Trump we saw for seven minutes after the New York primary?

These consultants are saying what another Republican said a century and a half ago: “You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time.”

This seems to argue that political image-mongers have to be honest about who their candidate really is. But there’s another way of reading Lincoln’s famous line: You only need to fool half the people every four years.